Floyddhome respects your privacy and is committed to protecting your personal information. This policy describes how we collect, use, and share data when you visit or make a purchase from floyddhome.it.com.

Information We Collect
When you place an order, create an account, or contact us, we may collect the following types of information:

  • Contact details: Name, email address, shipping/billing address, and phone number.
  • Payment information: Credit card details or PayPal information (note: full card numbers are not stored by us – they are tokenized and processed securely by our payment partners).
  • Order information: Products purchased, date, and transaction amount.
  • Technical data: IP address, browser type, operating system, and pages visited on our site, collected via cookies and similar technologies.

How We Use Your Information
We use the information we collect to:

  • Process and fulfill your orders, including shipping and returns.
  • Communicate with you about your order status, inquiries, and, if you opt in, promotional offers.
  • Improve our website, prevent fraud, and comply with legal obligations.

Sharing with Third Parties
We share your personal data only as necessary to operate our business and provide our services. These parties include:

  • Payment processors (e.g., PayPal, credit card gateways) to securely process transactions.
  • Shipping carriers (e.g., FedEx, UPS, USPS) to deliver your order.
  • Website analytics and advertising tools (e.g., Google Analytics) that help us understand site usage. These services may place cookies in your browser.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies & Tracking Technologies
Our site uses cookies to enhance your browsing experience, analyze traffic, and remember your preferences. You can control cookie settings through your browser. Please note that disabling cookies may affect some site functionality.

Data Retention
We retain order-related information for as long as necessary to provide our services, comply with tax and accounting requirements, and resolve disputes.

Your Rights
You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data (subject to legal retention obligations).
  • Opt out of marketing emails by using the “unsubscribe” link included in every message.

To exercise these rights, contact us at info@floyddhome.it.com.

Security
We implement industry-standard security measures, including SSL encryption, to protect your personal information during transmission. However, no online system is 100% secure; we cannot guarantee absolute security.

Children’s Privacy
Our site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

California Privacy Rights (CCPA)
If you are a California resident, you have the right to request that we disclose what personal information we collect and share, and to request deletion of your data (with certain exceptions). To make such a request, please email us with “California Privacy Request” in the subject line.

International Visitors
Our website is operated in the United States and intended for U.S. customers. If you are accessing our site from outside the U.S., your data may be transferred to and processed in the United States.